Turn Your Website Chatbox Into a 24/7 Selling Assistant
Asisty AI assistant for e-commerce answers product questions via your website chatbox, recommends the right product, cross-sells, tracks orders/shipping/returns, gives after-sales support and issues discount coupons. The hundreds of repetitive messages your support team handles daily get automated — operational load drops to near zero.
Everything Your Support Team Repeats All Day — Now Automatic
"In stock?", "Where is my order?", "How to return?" — an e-commerce support team's day is these questions. Asisty handles them all 24/7 from your website chatbox; your team escapes operational load and focuses on value-adding work.
24/7 Chatbox Support
Replies to every chat-widget message in ~5 seconds. Midnight, weekend, campaign rush — customers never wait.
Operational load ≈ 0Product Query & Smart Suggestion
Shares stock, price, size, color, specs instantly; understands the need and recommends the best-fit product.
Higher conversionCross-Sell & Cart Growth
Suggests complementary products for the chosen item, builds combos. Raises average order value with no manual effort.
Bigger cartOrder, Shipping & Return Tracking
Checks shipping by order number, shares ETA, starts the return flow and answers all after-sales questions.
Zero manual trackingA Customer-Aware AI Assistant
Standard chatbots match keywords; Asisty reads the message in context — product query, order tracking, return request or campaign question — and finishes each in its own flow.
“Not a chatter, an operator of your store.”
- ✓Distinguishes product / order / return / campaign intent
- ✓Resolves stock/price/size from product data
- ✓Runs the multi-step sales process alone
- ✓Escalates complex complaints to a human
Your Priority Is the Website Chatbox — Other Channels Included
In e-commerce, Asisty's home turf is your website chatbox: the customer gets answers right at the buying moment, on the product page. The same brain also works on WhatsApp, Instagram DM and Facebook Messenger — all conversations merge into one panel, one customer card.
- ✓Website chat widget — primary channel
- ✓WhatsApp Business
- ✓Instagram DM & Facebook Messenger
- ✓All conversations and order history in one panel
Understands the Need, Recommends the Right Product, Grows the Cart
Asisty knows your catalog by heart. Even when the customer is unsure, it understands the need from their questions and recommends the best product. It cross-sells complementary items, raising average order value with zero effort from your team.
- ✓Need analysis: interprets indirect questions
- ✓Best-fit product recommendation from catalog
- ✓Complementary product and combo suggestions
- ✓Size / color / variant guidance
- ✓Offers alternatives when out of stock
Auto-Answers "Where Is My Order?" and "How to Return?"
The heaviest message traffic for any e-commerce support team is order and return questions. Asisty checks shipping by order number instantly, reports every stage, generates return shipping codes and starts refund processes.
- ✓Live shipping status by order number
- ✓Stage-based automatic updates
- ✓Return & exchange flow + shipping code
- ✓Refund process tracking
- ✓After-sales product usage support
Issues the Right Coupon to the Right Customer at the Right Time
Asisty issues discount coupons at the right moment to convert hesitant customers: a welcome coupon for first orders, a cart-recovery discount for customers with items in the cart, a special campaign for loyal customers. You define coupons in the panel; Asisty decides which, to whom and when by context.
- ✓First-order "welcome" coupon
- ✓Cart-recovery discount for waiting customers
- ✓Special campaign coupon for loyal customers
- ✓Instant answers to campaign and discount questions
- ✓Coupon usage tracking and reporting
The Load on Your Support Team Drops to Near Zero
An e-commerce support team spends most of its day answering the same questions: stock, shipping, returns, price. Asisty fully takes over this repetitive traffic. Your team escapes tab-juggling and focuses only on work that truly needs a human. A typical support day before and after Asisty:
- ✓85%+ of repetitive messages auto-answered
- ✓First response time drops from hours to seconds
- ✓No more customers lost after hours
- ✓Team doesn't drown even during campaigns
- ✓Support staff shifts to strategic work
Escalates Complex Cases to a Human, Logs Interested Visitors as Leads
AI doesn't try to solve everything. For complex complaints, damaged products, special bulk orders or payment issues, Asisty auto-escalates to your support team with full context. Interested visitors who ask but don't buy are logged as leads in your CRM.
- ✓Human handover for complex complaints and damaged products
- ✓Special flow for bulk/corporate orders
- ✓Payment and invoice issues routed to the team
- ✓Ask-but-didn't-buy visitors saved as leads
- ✓Full conversation context passed to your team
Every Action Logged, Every Notification on Point
Order query, product suggestion, coupon issuance, return start, human handover — every action is logged and the right person notified. Customer gets email/SMS, support team gets panel alerts, management gets a daily summary.
- ✓Auto email / SMS / chat notification to customers
- ✓Real-time panel alerts to the support team
- ✓Timestamped logs for every action
- ✓Daily sales, coupon and support summary
Automated E-Commerce Support in Three Steps
Customer writes from the chatbox, Asisty runs sales and support, your team escapes operational load.
Customer Writes in Chatbox
Product, order, return or campaign question comes via your website chat widget.
Asisty Runs the Process
Reads intent; recommends products, cross-sells, checks shipping/returns, issues coupons when needed.
Sale Closes, Load Drops
Order completes, customer notified, every action logged — your team only handles special cases.
Not a Standard Chatbot, an AI E-Commerce Assistant
See where keyword-bound classic chatbots and manual support teams fall short — and where Asisty replaces them.
AI for E-Commerce — Brings Operational Load Close to Zero.
Asisty turns your website chatbox into a 24/7 selling and supporting assistant. It recommends products, cross-sells, tracks shipping/returns, issues coupons — your support team escapes repetitive message traffic and focuses on value-adding work.
The result? Near-zero operational load, faster replies, higher conversion, a bigger cart.